Privacy Statement – GrowWaas

This Privacy Statement describes how GrowWaas Ltd collects, uses, and protects your personal information when you visit our website or place an order. We are committed to keeping your data safe, transparent, and secure.

 

1. What Do We Do with Your Information?

GrowWaas Ltd is the data controller of the personal data you provide.

When you create an account, place an order, or make a delivery request, we collect details such as your name, address, phone number, and email address.

When you browse our site, we may automatically capture your IP address, browser type, and operating system to improve your experience and website performance.

If you opt in to receive updates, we may also use your email address to send you product news, service announcements, and offers.

2. Consent

When you provide us with personal details to complete a transaction, create an account, or arrange delivery, we treat this as your consent to collect and use the data for that specific purpose.

You may withdraw this consent at any time by:

  • Emailing info@growwaas.com
  • Updating your preferences in your customer account settings

3. Disclosure

We may disclose your personal information if we are legally required to do so or if you breach our Terms of Business.

4. Payments

All payments are processed through trusted third-party providers. We do not collect or store your payment or card information on our website or servers.

Payment providers may collect the necessary data to complete your transaction securely. Please refer to their privacy policies for more details.

5. Third-Party Services

We only share your information with third parties when it’s necessary to complete your order (e.g., payment processing or delivery).

Third-party service providers have their own privacy policies. When interacting with those services (e.g., Stripe or payment gateways), your data may be subject to local laws based on their operating jurisdiction.

When you leave our website or are redirected to a third-party platform, this Privacy Statement no longer applies. We recommend reviewing their policies independently.

6. Security

We store your information on secure servers located within the UK.

All access to your personal data is limited to authorised staff and protected by firewalls and encryption protocols. No third party can access your data unless permitted by law.

We regularly monitor and review our systems to ensure data protection compliance with GDPR standards.

7. Cookies

GrowWaas uses cookies to:

  • Keep track of your cart and login sessions
  • Save your preferences (e.g., language, delivery preferences)
  • Measure website usage and performance
  • Remember returning customers

You can manage or disable cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

8. Age of Consent

By using this website, you confirm that you are at least the age of majority in your location, or that you are the age of majority and have given consent for any minors in your care to use the site.

9. Changes to This Privacy Policy

We may revise this policy at any time. Changes take effect immediately once posted on our website.

If major updates are made, we will notify users through the website or email.

If GrowWaas is sold or merged, your information may be transferred to the new owners to ensure continued service.

10. Questions and Contact Information

To access, correct, or delete your personal information or for any privacy related enquiries contact us via the relevant email:

General enquiries: info@growwaas.com

Support and issues: support@growwaas.com

Sales or business queries: sales@growwaas.com