Privacy Policy

This Privacy Policy explains how GrowWaas Ltd collects, stores, and uses your personal information when you interact with our website at www.growwaas.com.

We are committed to protecting your data and keeping your experience with us transparent, secure, and user-friendly.

Information We Collect

We collect the following types of personal data when you use our services or website:

  • Full name
  • Email address and phone number
  • Billing and delivery addresses
  • Purchase and order history
  • Contact form submissions
  • Enquiry messages or service requests


Payment data is processed securely by third-party providers and is never stored on our website or servers.

We also use cookies to monitor how you use our website and to improve its functionality.

How We Use Your Data

We use your information to:

  • Fulfil and deliver your orders
  • Manage your GrowWaas account
  • Respond to support queries or general enquiries
  • Provide order updates and transaction confirmations

Send marketing emails (only if you opt in)

We do not share or sell your information to third parties for marketing purposes.

Contacting Us

Please use the appropriate email for the nature of your request:

Sales enquiries (bulk orders, account setup, wholesale pricing):
📧 sales@growwaas.com

General enquiries (product info, delivery coverage, partnerships):
📧 info@growwaas.com

Support issues (order problems, refund requests, account help):
📧 support@growwaas.com


This ensures your message reaches the right team as quickly as possible.

Marketing Preferences

If you subscribe to our updates, we may send you information about new produce arrivals, seasonal deals, and promotions.

You can unsubscribe at any time via the link in the email or by contacting info@growwaas.com.

Accessing and Correcting Your Data

You can request to:

  • View the personal data we hold about you
  • Correct incorrect details
  • Request deletion of your data

To initiate any of the above, email us at support@growwaas.com and we will respond within a reasonable timeframe.

Cookies

We use cookies to improve website functionality and user experience.

These include:

  • Essential cookies – for core site features
  • Performance cookies – for tracking visits and usage
  • Functionality cookies – to remember preferences


You can manage cookie preferences in your browser settings. For more information, visit www.allaboutcookies.org.

External Websites

Our site may include links to third-party sites such as social media or supplier networks. This policy only applies to GrowWaas. Please review external sites’ privacy practices separately.

Updates to This Policy

We review our privacy policy regularly. Any changes will be posted on this page.

Last updated: August 2025


Terms of Business

These terms apply to all purchases made on www.growwaas.com.

1. Pricing

Our prices reflect current market rates and may change without notice.

All prices are shown inclusive of VAT where applicable. Orders over £30 qualify for free delivery within our core delivery areas.

If an item is mispriced, we reserve the right to cancel or amend the order before fulfillment.


2. Our Produce

We supply fresh fruits and vegetables, sourced from both local farms and trusted international suppliers.

The country of origin is shown for imported produce

All counts and weights are approximate

Product availability depends on daily stock and seasonality


For product-specific queries or supplier details, contact us at info@growwaas.com.


3. Cancelling or Amending an Order

Orders can be cancelled at no charge before packing or dispatch. Once dispatched, cancellation is no longer guaranteed.

To request a cancellation, email support@growwaas.com as early as possible.

If an order arrives damaged or incomplete, report the issue within 24 hours by emailing photos and your order number to support@growwaas.com. We will arrange a refund or replacement.

4. Consumer Cancellation Rights

You have the right to cancel your order within 7 days unless the items:

Are fresh, perishable goods

Were custom-prepared or boxed

Have been opened or partially used


To initiate cancellation under these rights, email support@growwaas.com with your order details. Valid refunds will be processed within 30 days.

5. Notices and Communication

All official communication from GrowWaas will be made via email using the addresses you provide during checkout.

If you need to contact us, please write to the appropriate email based on your need:

Sales: sales@growwaas.com
Enquiries: info@growwaas.com
Support: support@growwaas.com


We aim to reply to all messages within 1 business day.

6. Governing Law

These terms are governed by the laws of England and Wales.

You agree that any disputes may be handled by the courts in England and Wales. If you reside in Northern Ireland or Scotland, you may also bring proceedings locally.

Questions?

If you have questions about your data, our delivery process, or your account:

📧 support@growwaas.com (support)
📧 sales@growwaas.com (wholesale/sales)
📧 info@growwaas.com (general)

For legal information and consumer rights, visit www.legislation.gov.uk